Association of Fitness Studios

Delivering the Client Experience

The ability to create, foster and deliver enriching and rewarding client experiences is essential to generating client loyalty and advocacy. In turn, client loyalty and advocacy are the driving forces behind a thriving studio business.

This path is comprised of three distinct courses, each designed to provide valuable content that will assist studio professionals in delivering enriching and memorable experiences for their clients. These three courses are:

  • The Importance of the Client Experience and Building Customer Loyalty
  • Understanding Consumer Expectations and the Fitness Studio Value Proposition
  • Creating a Brand Promise and Delivering Memorable Client Experiences